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Service and Support
Service and SupportService and Support
Service and Support
This product is covered by a global limited warranty and supported by HP Services and a worldwide
network of HP Authorized Channel Partners. Hardware diagnostic support and repair is available for
three years from date of purchase. Support for software and initial setup is available for 90 days from
date of purchase. Additional support may be covered under the warranty or available for an additional
fee. Enhancements to warranty services are available through HP Care Pack services or customized
service agreements.
NOTE:
NOTE:NOTE:
NOTE:
Server Blade Interconnect Limited Warranty includes 1 year Parts, 1 year Labor, 1-year on-site
support. Additional information regarding worldwide limited warranty and technical support is available
at:
http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html
HP services provide total care and support expertise with committed response designed to meet your IT
and business needs.
To fully capitalize on your HP BladeSystem servers' capabilities requires a service partner who thoroughly
understands your server technology and systems environment. HP Services, an industry leader in
provision of multi vender support solutions provides a range of support services designed to meet the
varying needs of business. Whether an SMB or large global corporation HP has a HP BladeSystem server
support offer to help you speedily deploy and maximize system uptime.
Recommended Service
Recommended ServiceRecommended Service
Recommended Service
- Simplify ProLiant solution implementation, maintenance and management.
Support Service
Support ServiceSupport Service
Support Service
- 4-Hour Response Coverage, 3-Year, 24 x 7, Same Business Day
Deployment Service
Deployment ServiceDeployment Service
Deployment Service
-
BladeSystem c3000/c7000 Infrastructure (ICE + OS) Installation &
BladeSystem c3000/c7000 Infrastructure (ICE + OS) Installation &BladeSystem c3000/c7000 Infrastructure (ICE + OS) Installation &
BladeSystem c3000/c7000 Infrastructure (ICE + OS) Installation &
Startup
StartupStartup
Startup
- Provides for the installation and startup of a BladeSystem c3000/c7000 Infrastructure in
a single blade enclosure including hardware and software (HP SIM, RDP, RDP deployment of OS,
PMP and VPM)
Enhanced Service
Enhanced ServiceEnhanced Service
Enhanced Service
- Optimize service level to increase IT performance and availability
Enhanced Network Installation & Startup for BladeSystem Switches
Enhanced Network Installation & Startup for BladeSystem SwitchesEnhanced Network Installation & Startup for BladeSystem Switches
Enhanced Network Installation & Startup for BladeSystem Switches
- Provide for the
configuration and testing of BladeSystem Ethernet interconnect switches to facilitate proper
implementation of network protocols and access to advanced features. (This service has been
updated to include coverage for the VC FlexFabric features.)
Support Service- 3-Year, either 6 hour or 24 hour call to repair
Support Service- 3-Year, either 6 hour or 24 hour call to repairSupport Service- 3-Year, either 6 hour or 24 hour call to repair
Support Service- 3-Year, either 6 hour or 24 hour call to repair
HP Hardware Support Onsite 6-
Hour or 24-hour Call-to-Repair Service provides you with a team of support specialists who will
quickly begin troubleshooting your system to ensure the hardware is operational within a
maximum of 6 hours or 24 hours from your initial service request
Support Service - 3-Year, 24x7 Same-Business-Day, On-site. 4-Hour response coverage,
Support Service - 3-Year, 24x7 Same-Business-Day, On-site. 4-Hour response coverage,Support Service - 3-Year, 24x7 Same-Business-Day, On-site. 4-Hour response coverage,
Support Service - 3-Year, 24x7 Same-Business-Day, On-site. 4-Hour response coverage,
including holidays
including holidaysincluding holidays
including holidays
Hardware Onsite Service delivers round the clock, fast reliable 4 hour
response-Get product expertise from HP for fast and accurate problem resolution with integrated
high quality remote monitoring and problem diagnosis, maintaining predictable service levels
reducing unplanned downtime
Proactive Select
Proactive SelectProactive Select
Proactive Select
- A flexible way to purchase HP best-in-class consultancy and services. You can
buy Proactive Select Service Credits when you purchase your hardware then use the credits over
the next 12 months, or 3-5 years.
Installation & Start-Up service for HP BladeSystem Infrastructure plus HP BladeSystem Enhanced Network
Installation and Start-UP as per the Customer Description and/or Data Sheet. To be delivered on a
scheduled basis 8am-5pm, M-F, excluding HP holidays.
QuickSpecs
HP Virtual Connect Flex-10 10Gb Ethernet Module for
HP Virtual Connect Flex-10 10Gb Ethernet Module forHP Virtual Connect Flex-10 10Gb Ethernet Module for
HP Virtual Connect Flex-10 10Gb Ethernet Module for
c-Class BladeSystem
c-Class BladeSystemc-Class BladeSystem
c-Class BladeSystem
Service and Support, HP Care Pack and Warranty Information
DA - 13127 North America — Version 12 — January 14, 2011
Page 12
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